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Customer Service FAQ

Is it safe to order on Kameleon Jewelry?

Yes, it is safe to order on Kameleon Jewelry! We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

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Can I ship my order to an international location?

Yes. We currently offer automated online shopping within Canada and the United States, but we also offer international shipping through our head office. If you live outside of the available online shopping areas, please call us at 902-431-4484 to place your order and arrange for international shipping. We do allow international customers to place orders through our website, but they may be subject to additional shipping fees not calculated at checkout. You will be contacted by a Kameleon Jewelry sales representative if an additional shipping fee is required.

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Will I be charged sales tax on my Kameleon Jewelry purchases?

Sales tax is only charged by Kameleon Jewelry on orders placed within Canada.

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How can I make returns or exchanges?

Please contact us at info@jewelpop.com

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How will my order be shipped?

All orders are shipped via Federal Express or USPS. Please allow 5-10 business days for delivery.

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How much are shipping costs?

United States: $10 flat rate charged with order total by Shopatron.

Canada: $15 flat rate charged with order total in checkout.

International shipping charges will be added to the Canadian rate of $15, via a separate transaction.

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What if I am ordering my item as a gift?

If you are ordering your item as a gift, you can check the box “This item(s) is a gift” in the Kameleon Store Locator section of the checkout process to have the order shipped directly to the recipient.

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I have more questions. Can I speak with a customer service representative?

Our customer service reps are available Monday to Friday from 7:30 am to 3:30 pm Eastern Standard Time (EST) and can be reached at info@jewelpop.com.

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How can I check the status of an order I placed on Kameleon Jewelry?

To check on the status of an order, please click on the “MY ACCOUNT” button and then on the “Orders” tab.

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What is my password and how can I change it?

We will email you your password as soon as you have registered. If you would like to change your password to one you will remember more easily, please click on "My Account" and then the "Edit" tab. Enter in your new password in both the 'Password' and 'Confirm Password' fields and click on the sumbit button to save your changes. If you can't log into the site and have forgotten your password, please use the 'Request new Password' link and follow the instructions there. A new password will be emailed to the email address associated with your account.

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How do I edit my email address, password, etc?

To edit any of your personal details such as your default email address or password, please click on "My Account", followed by the "Edit" tab. You can amend your details as necessary and the records in our database will be updated immediately.

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