Frequently Asked Questions

Kameleon Jewelry is the world’s first, patent pending, sterling silver jewelry collection that offers interchangeability across the entire spectrum of jewelry design. The Collection's 40 base jewelry designs include rings, earrings, pendants, bracelets, necklaces and pins, with natural flowing lines. Each piece is carefully crafted to accept small interchangeable inserts called JewelPops.

JewelPops are the small interchangeable inserts that can be popped in and out of the Kameleon Jewelry designs. The JewelPops come in a rainbow of colors and materials. Some are set with semi-precious stones, Swarovski Crystal, synthetic opals or sparkling cubics and sport outrageous names like ‘Mochalicious’ (Brown Mabe Shell) and ‘Midnight at the Oasis’ (Blue Sunstone), adding a real element of fun to the Collection.

There are currently almost 100 designs of JewelPops available. We plan on releasing new JewelPops twice a year.

Changing a JewelPop insert is a simple and elegant process. Simply apply a little pressure while pushing down on the insert with your finger. You will hear a reassuring pop or click indicating the JewelPop is in position and secure. To remove and replace with a different insert merely push from behind with your finger or use the small plastic JewelCap that comes with each jewelry design and the JewelPop will pop out. It’s that easy, very secure and no special tools are needed.

No you do not need a special tool to change JewelPops. Many People can use their finger it is that easy. Some may find using their finger difficult so we have provided a JewelCap with each piece.

JewelCaps are the small plastic tool that comes with each piece of Kameleon jewelry. They are shaped much like a JewelPop. Some people find it easier to use these than their fingers when changing out their JewelPops.

Yes the system has been designed so that you can wear any JewelPop with any piece of Kameleon Jewelry.

• Flexibility & Uniqueness - Our interchangeable JewelPop inserts are universal in size so the same JewelPop you wear in your ring today can be popped in your pendant tomorrow, your bracelet the day after ... Jewelry is no longer a static design, but a fluid piece that can be perpetually customized in an unlimited number of combinations.
• Fun - ‘JewelPoppers’ will find it hard to resist playing with their JewelPops and each one has a special name like ‘Mochalicious’ (Brown Mabe Pearl) or ‘Midnight at the Oasis (Blue Sunstone) adding a real element of fun to the Collection.
• Interchangeability - There are other interchangeable products on the market, but none can match Kameleon’s ability to interchange across the entire spectrum of jewelry design – rings, earrings, pendants, bracelets, necklaces and pins!
• Traveling - Travel is now a breeze with our Kameleon Jewelry System. Grab our custom compact, KC1, that carries 14 JewelPops, a couple of your favorite Kameleon Jewelry pieces and you have all the jewelry you need to match every outfit in your suitcase.
• Color and Fashion - Kameleon is all about matching wardrobe and or mood with your jewelry. JewelPop interchangeable inserts are available in a rainbow of colors with new styles to be introduced twice a year. With our stylish designs it’s never been easier to look great.
• Easy to Use - It’s as easy as 1,2,3 yet very secure. Just push down from the top to insert and gently push out from the back. Really, it’s that easy!!
   

Yes, the JewelPops once seated in the jewelry, are very secure. We have tested this product extensively for over two years and have never had a JewelPop accidentally fall out.

No our system is not magnetic as magnetic systems have many disadvantages. Our system uses a rubber seal to secure the JewelPop.

Eventually the rubber seals may wear out or become damaged through misuse. We have conducted over 50 separate tests on the seals. In all our testing each rubber seal continued to function after 5000 cycles. It is important to note, that even if the seals do wear out your JewelPop will not fall out nor is it broken. Simply replace the seal with a new one and you are good to go. Replacement seals are available from all Kameleon retailers.

Our finely crafted designs retail for between $14.95 and $149.95

The JewelPops retail for $20.00 to $39.00, depending on the setting and materials used.

Yes. The designers of Kameleon Jewelry have always wanted to give something back to the world we live in. With our jewelry design taking inspiration from the natural world it seemed instinctive that all our packaging material and in store display be 100% recyclable. Even the acrylic display material can be returned to the company for recycling!

A portion of profits generated by the Kameleon Jewelry Collection will also be donated to a non profit environmental group.

Ordering on Kameleon Jewelry is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Cart. Once you have added all of the items you would like to purchase, click on the “VIEW CART” button in the top right and follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

You may also order over the phone, by calling toll free in the US & Canada 1-866-431-4484 and 1-902-431-4484 from other countries. Representatives are available 7:30 am to 3:30 am Eastern Standard Time (EST).

Yes, it is safe to order on Kameleon Jewelry! We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Yes. We currently offer automated online shopping within Canada and the United States (with more country sites coming soon), but we also offer international shipping through our head office. If you live outside of the available online shopping areas, please call us at 902-431-4484 to place your order and arrange for international shipping.

We do allow international customers to place orders through our website, but they may be subject to additional shipping fees not calculated at checkout. You will be contacted by a Kameleon Jewelry sales representative if an additional shipping fee is required.

Sales tax is only charged by Kameleon Jewelry on orders placed within Canada.

Please contact us at customerservice@kameleonjewelry.com.

All orders are shipped via Federal Express overnight delivery.

We charge a flat rate shipping fee of $20 on all orders less than $150. Free shipping is available on orders of $150 or more within the US, Canada, or Mexico. International shipments outside of these regions may be subject to additional shipping charges not calculated at checkout. You will be contacted by a Kameleon Jewelry customer service representative if an additional shipping fee is required.

If you are ordering your item as a gift, you can check the box “This item(s) is a gift” in the Kameleon Store Locator section of the checkout process to have the order shipped directly to the recipient.

Yes you can. Please call us at 1-866-431-4484 (US and Canada) and 1-902-431-4484 (International) or email us at customerservice@kameleonjewelry.com. Our customer service reps are available Monday to Friday from 7:30 am to 3:30 pm Eastern Standard Time (EST).

To check on the status of an order, please click on the “MY ACCOUNT” button and then on the “Orders” tab.

We will email you your password as soon as you have registered.

If you would like to change your password to one you will remember more easily, please click on "My Account" and then the "Edit" tab.  Enter in your new password in both the 'Password' and 'Confirm Password' fields and click on the sumbit button to save your changes.

If you can't log into the site and have forgotten your password, please use the 'Request new Password' link and follow the instructions there.  A new password will be emailed to the email address associated with your account.

To edit any of your personal details such as your default email address or password, please click on "My Account", followed by the "Edit" tab.  You can amend your details as necessary and the records in our database will be updated immediately.

You will only be asked to choose a pick up location if you reside within 15 miles of a retail Kameleon dealer. At any point in time, you may choose to save the shipping costs and go directly to your local retail Kameleon dealer to make your purchase. Please see the store locator to find a retailer near you.

Just like our relationships with our customers, our relationships with our retail dealers are important to the success of the Kameleon product line. They are our partners and we don’t want to unnecessarily compete with them. By shipping to an in-store pick up location (where available), it is our hope that you begin developing a relationship with your local Kameleon dealer and make future purchases from them. As an additional incentive to do so, we often offer limited edition JewelPops, trunk shows, and other in store promotions for our customers exclusively through our retailers at various times throughout the year. Please join our Facebook Fan Page to receive updates.